TrackIt, Dell KACE, Service Now, Remedy, TOPdesk, Alloy, Spiceworks, ZenDesk, Autodesk, Autotask, Kaseya, Been There Done That, ManageEngine ServiceDesk Plus and last Service Now. It can tell you Warranty Status of a Computer / Laptop / Server.Ĭreate Custom Reports for your boss on Software, Software Versions. It will scan for Computers/Laptops/IP Phones/Printers anything with an IP Address and report on it so kind of a good inventory Management solution. Reports on all software installed on all systems (A few tweaks needed to achieve this).įully configurable ticketing system with a ton of Sub category's you choose.Ĭlick device, scroll right to Wake On Lan. So setup is a little tricky for Portal, Scanning of Network etc. Most of us are long time SW Users, SW has changed a lot and it's very in-depth now. Thanks for the non-SpiceWorks/LANSweeper suggestions!Īdmit the requirements are minimal and are met by SpiceWorks.just haven't had great experiences with it. Integrated remote support option (i.e.The new LANSweeper Help Desk product is also not a great fit). Asset Management/Inventory via networks scan (We currently use LANSweeper for this but would like an integration solution).We're not a mega corp with a huge budget for this. We're a public K-12 district with a population of about 3000. Just can't put enough lipstick on that pig. It's been fine, but recently extremely buggy and looking to displace it.

We currently use Service Desk Plus by Manage Engine (Zoho). I love the forums and community, but the Help Desk product is not a good fit for us. OK.so the subject says it all, and it may be in poor taste to post this on SpiceWorks, but let me start by saying I'm not looking for SpiceWorks as a suggestion.

Servicenow lansweeper integration